Shipping policy

OVERVIEW

At Breakaway Surf Maitland we pack and post orders as quickly as we can, so you can get on with what actually matters — riding waves. This policy explains where we ship, how much it costs, how long it takes, and what to do if something goes wrong along the way.

WHERE WE SHIP

We currently ship Australia-wide only. If you're overseas and keen on Breakaway gear, drop us an email — we may be able to arrange something on a case-by-case basis, but standard international shipping isn't available at this time.

SHIPPING RATES

  • Standard shipping — $12 flat rate for all Australian orders under $99.
  • FREE standard shipping on all Australian orders over $99. No code required — the discount applies automatically at checkout.
  • Free Click & Collect from our Maitland store (see below).

FREE CLICK & COLLECT

Live in the Hunter or up for a road trip? Skip the shipping wait — collect your order in person at our Maitland store for free.

How it works:

  1. Choose "Click & Collect" at checkout
  2. We'll email you when your order is ready (usually within 24 hours during business days)
  3. Bring your order confirmation and any photo ID to the shop

Our store:
Breakaway Surf Maitland
427 High Street, Shop 1, Maitland NSW 2320
Contact us at breakawaymaitland@gmail.com for current opening hours.

PROCESSING TIME

We aim to dispatch all orders within 1–2 business days of receiving them. Orders placed on weekends or public holidays are processed the next business day. During busy periods (sales, new releases, giveaway draws), processing can take an extra day or two — we appreciate your patience.

DELIVERY TIMES (estimates only)

Once dispatched, standard shipping usually takes:

  • NSW metro (Sydney, Newcastle, Central Coast): 1–3 business days
  • NSW regional: 2–5 business days
  • VIC, QLD, ACT metro: 3–5 business days
  • SA, TAS, WA and remote areas: 5–10 business days

These are estimates from our carriers, not guarantees. Delays can happen due to weather, public holidays, or courier volume — especially around Christmas and Black Friday.

TRACKING YOUR ORDER

Once your order is dispatched, you'll receive an email with a tracking link. If you don't see it, check your spam folder — it happens more than you'd think.

LOST OR DAMAGED PARCELS

If your parcel hasn't arrived within the estimated timeframe, first check the tracking link. If it shows "Delivered" but nothing's turned up, check with your neighbours and your local post office (sometimes parcels get held for pickup).

If it's still missing after that, or if your parcel arrives damaged, contact us at breakawaymaitland@gmail.com within 7 days of the expected delivery date and we'll help sort it out. We'll typically need photos of any damage and the tracking number handy.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout — we ship to whatever address you enter. If a parcel is returned to us due to an incorrect address, you'll need to cover the cost of re-shipping.

RETURNS

For information on returning or exchanging an item, please see our Refund Policy.

QUESTIONS?

Anything not covered here, just email us at breakawaymaitland@gmail.com — we're happy to help.