Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at breakawaymaitland@gmail.com. Please note that returns will need to be sent to the following address: Shop 1/427 High Street, Maitland NSW 2320, Australia.

Alternatively, you can return items in person at our Maitland store during opening hours — bring your item and proof of purchase.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at breakawaymaitland@gmail.com.

Return shipping costs

For change of mind returns, the customer is responsible for return shipping costs. For faulty or damaged items we will cover the return shipping and provide a pre-paid label.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

• Swimwear, bikinis and boardshorts where tags have been removed or the hygiene liner is damaged
• Wetsuits that have been used in water
• Wax, sunscreen, deodorant, or any opened personal care items
• Gift cards
• Sale or clearance items (all sale items are final sale)

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we've approved your return, please contact us at breakawaymaitland@gmail.com.

Your Consumer Rights

Nothing in this Refund Policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a refund, replacement or repair for items that are faulty, not as described, or unfit for their intended purpose, regardless of the return policy above.